Northcap Services Private Limited ("WeAce", "Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our platforms, participate in our coaching, mentoring, assessment or learning programmes, attend our events, or otherwise interact with our Services.
We operate our website at https://we-ace.com/ and may operate or provide access to other websites, applications, platforms, products or digital services from time to time. This Privacy Policy applies to information collected through those Services where this Privacy Policy is displayed or referenced.
For the purposes of this Privacy Policy, "you" or "your" means the individual accessing or using our Services, and "WeAce", "we", "us" or "our" means Northcap Services Private Limited.
We process personal information in accordance with applicable data protection and privacy laws, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the rules and regulations made thereunder, as and when applicable.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to individuals who visit our website, use the WeAce platform, participate in coaching or mentoring programmes, complete assessments, participate in leadership development programmes, attend our events or otherwise interact with WeAce.
It also applies to coaches, mentors, facilitators, organizational representatives, prospective customers, business partners and other individuals whose personal information WeAce processes in connection with its Services.
Where WeAce provides Services to an organization, additional terms may apply under the agreement between WeAce and that organization. Where such an organization determines how personal information is processed, WeAce may process information on behalf of that organization in accordance with the applicable agreement and applicable law.
2. Information We Collect
The information we collect depends on how you interact with WeAce and the Services you use. We collect information that you provide directly to us, information generated through your use of our Services, and information provided to us by organizations or authorized third parties.
Information You Provide to Us
When you contact us, create an account, register for a programme, participate in coaching or mentoring, complete an assessment, attend an event or otherwise interact with WeAce, you may provide information such as:
Basic information, such as your name, email address, telephone number, country and city.
Professional information, such as your organization, job title, department, professional experience, skills and areas of professional interest.
Account information, such as your login credentials, account preferences and other information required to manage your WeAce account.
Coaching and mentoring information, such as your professional goals, leadership challenges, development priorities, areas of focus, reflections, action plans and feedback that you voluntarily provide during your development journey.
Assessment information, including responses to assessments, assessment results, development insights and recommendations generated through our Services.
Programme information, such as your participation, enrolment, progress, attendance and completion of WeAce programmes.
Event information, such as registration details, attendance information and feedback provided in connection with WeAce events, webinars, roundtables or other activities.
Communication information, including information you provide when you contact our team, request support, provide feedback or communicate with us.
Payment and billing information, where applicable. Payment transactions may be processed by authorized third-party payment providers, and WeAce does not intend to store complete payment card information on its own systems.
You should only provide information that is relevant to the Service you are using. You should not provide confidential or personal information belonging to another individual unless you are authorized to do so.
Information Collected Through Your Use of Our Services
When you use our website or platform, we may automatically collect certain technical and usage information. This may include:
IP address and general location information derived from your IP address.
Browser type, operating system and device type.
Device identifiers and other technical information.
Pages, screens and content you access or view.
Links or buttons you interact with.
Dates, times and duration of your interactions with our Services.
Referring websites or sources through which you accessed our Services.
Platform usage, session and interaction information.
Technical information relating to errors, crashes and performance issues.
We use this information primarily to operate, secure, maintain and improve our website and platform, understand how our Services are being used, identify technical issues and improve the user experience.
Cookies and Analytics Information
We use cookies and similar technologies to support the functionality of our website and understand how visitors interact with it. We currently use Google Analytics and HubSpot tracking technologies. These technologies may collect information about website visits, interactions, traffic sources, browser and device information and other usage data. We use this information to understand website performance, measure engagement, improve our content and Services, and evaluate the effectiveness of our marketing activities.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference controls. Additional information is available in our Cookie Policy.
Information Provided by Your Organization
If you participate in WeAce Services through your employer or another organization, that organization may provide us with information required to enroll you and administer the relevant programme. This may include your name, business email address, organization, department, job title, employee or participant identifier where applicable, programme or cohort information, and other information required to administer your participation. The organization may also provide information necessary for programme administration, reporting or other Services agreed between the organization and WeAce.
Information Generated Through Our Services
During your use of WeAce, certain information may be generated as part of providing the Services. This may include programme participation data, assessment results, development recommendations, progress information, feedback and other information generated through your interactions with the platform. Where such information relates to an identifiable individual, we treat it as Personal Information and handle it in accordance with this Privacy Policy and applicable law.
Information Related to Nexa AI Coach
When you use Nexa AI Coach, we may process the information you provide through your interactions with the feature, including your questions, prompts, responses, goals and other information necessary to provide the requested experience. Nexa AI Coach processes this information within the WeAce environment and does not send your prompts or conversations to external AI providers such as OpenAI, Azure OpenAI, Anthropic or Google. WeAce also does not use customer prompts, conversations or other customer-provided information to train AI models.
Information We Receive from Third Parties
We may receive information from third parties where necessary to provide our Services and where permitted by applicable law. This may include information from your organization, technology providers, payment providers, event platforms, analytics providers, communications providers and other service providers supporting our operations. Where you choose to connect a third-party account or service with WeAce, we may receive information made available through that integration in accordance with your settings and the third party's applicable privacy policy.
3. How We Use Your Information
We use your Personal Information fairly, transparently and only for purposes that are relevant to the Services we provide. Depending on how you interact with WeAce and the Services you use, we may process your information for the following purposes:
To provide and manage our Services, including coaching, mentoring, leadership development programmes, assessments, learning experiences, events and other Services requested by you or your organization.
To create and manage your account, including verifying your information, providing access to the WeAce platform and maintaining your account and profile.
To facilitate coaching and mentoring, including connecting you with relevant coaches or mentors, enabling programme participation, managing sessions and supporting your professional development journey.
To administer assessments and development programmes, including processing assessment responses, generating reports and providing relevant development insights, recommendations and resources.
To provide personalized experiences, including recommending relevant content, learning resources, development activities and features based on your profile, programme participation and interactions with our Services.
To provide Nexa AI Coach and other AI-enabled features, including processing information you provide through these features to generate coaching prompts, reflections, recommendations, summaries and other development-oriented outputs. We do not use customer prompts or conversations to train AI models.
To communicate with you, including sending account-related information, programme updates, coaching or mentoring notifications, event information, service announcements, security notices and other communications relating to your use of our Services.
To provide customer support, respond to enquiries, resolve technical issues and address complaints, requests or other communications.
To improve our Services and website, including analyzing how our platform and website are used, identifying technical issues, improving functionality, developing new features and enhancing the overall user experience.
To understand programme effectiveness, including analyzing participation, engagement, assessment trends and other relevant programme-level information to help organizations and WeAce evaluate and improve leadership development initiatives. Where appropriate, such analysis may use aggregated or de-identified information.
To conduct research, analytics and product development, including using aggregated or de-identified information to understand trends, evaluate our Services, conduct research and develop new products, features and solutions.
To communicate marketing and promotional information, where permitted by applicable law, including information about WeAce's products, services, events, research, insights and programmes. You may opt out of marketing communications at any time.
To operate and secure our Services, including monitoring for unauthorized access, misuse, security threats, fraud, technical issues or other activities that may harm our users, organization or platform.
To comply with applicable laws and legal obligations, including responding to lawful requests from government authorities, courts or regulators and maintaining records required by applicable law.
To establish, exercise or defend our legal rights, including in connection with disputes, claims, investigations, proceedings or the enforcement of our agreements and policies.
To manage our business operations, including maintaining records, managing relationships with customers and service providers, administering events and programmes, and carrying out other activities necessary to operate WeAce.
To protect the rights, safety and security of WeAce, our users and others, including investigating suspected fraud, abuse, unauthorized activity or violations of our Terms of Use.
We do not use your Personal Information for purposes that are incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so or obtain your consent where required. Where we use aggregated or de-identified information for analytics, research, benchmarking or reporting, we take reasonable steps to ensure that the information does not identify you personally.
4. Coaching and Mentoring Confidentiality
Confidentiality is an important part of the WeAce coaching and mentoring experience. When you participate in coaching or mentoring, you may choose to discuss professional challenges, leadership experiences, development goals and other matters with your coach or mentor. We expect our coaches, mentors and relevant service providers to handle such information appropriately and in accordance with applicable contractual and professional obligations. WeAce does not record or transcribe coaching or mentoring sessions conducted through our Services.
Unless otherwise agreed with you, required by law or necessary to provide a specific Service, the substance of individual coaching or mentoring conversations is not intended to be shared with your employer merely because the employer sponsors the programme. Where an organization sponsors your coaching or mentoring programme, it may receive programme-level information such as participation, completion, engagement or aggregated development insights where this is part of the agreed Service. The specific information available to the organization will depend on the programme design and applicable agreement. WeAce does not promise absolute confidentiality where disclosure is required by law or otherwise permitted or required under applicable law.
5. Enterprise Customers and Employer Access
Where WeAce provides Services to an organization, the organization may have access to certain information relating to the programme. The purpose of such information is generally to enable the organization to administer the programme, understand participation and engagement, measure programme effectiveness and make informed decisions about leadership and talent development.
Depending on the Services purchased and the applicable programme configuration, organizational reporting may include participation, attendance, completion, aggregate assessment trends, aggregate engagement metrics and other organizational-level insights. WeAce aims to distinguish between information required for organizational reporting and the confidential substance of an individual's coaching or mentoring relationship.
Individual coaching or mentoring conversations are not provided to an employer simply because the employer sponsors the programme, unless the participant has expressly authorized such disclosure, the applicable programme terms provide otherwise, or disclosure is required or permitted by law.
The exact information available to an organization may vary depending on the Services and contractual arrangement.
6. Assessments and Leadership Development Data
WeAce may provide leadership assessments, capability assessments, development assessments or other tools designed to support professional development. Assessment responses and results may constitute Personal Information. We use this information to administer assessments, generate reports and recommendations, provide development support and, where applicable, provide agreed organizational-level insights.
Where assessment results are shared with an organization, the nature and extent of the information shared will depend on the programme design, applicable agreement and applicable law. Assessment outputs are intended to support professional and leadership development and are not intended to constitute medical, clinical or psychological diagnoses.
7. Nexa AI Coach and Artificial Intelligence
WeAce may use artificial intelligence technologies as part of Nexa AI Coach and other AI-enabled features. When you interact with Nexa AI Coach, information you provide through the interaction may be processed to generate coaching prompts, reflections, recommendations, learning resources, summaries, development suggestions or other personalized outputs. Nexa AI Coach does not send your prompts or conversations to external AI providers such as OpenAI, Azure OpenAI, Anthropic or Google for processing.
WeAce also does not use customer prompts, conversations or other customer-provided information to train AI models. AI-generated outputs are intended to support professional development and should not be treated as a substitute for qualified professional advice, including medical, psychological, legal or financial advice.
Although we work to provide useful and relevant AI-generated outputs, AI systems can produce inaccurate, incomplete or inappropriate information. Users should exercise appropriate professional judgment when relying on AI-generated information. Where AI functionality is provided as part of an enterprise programme, the applicable customer agreement and product configuration may contain additional provisions concerning AI processing and data use.
8. Automated Processing
We may use automated technologies to assist with recommendations, personalization, analytics, content selection, programme administration or other aspects of our Services. These technologies are intended to support the delivery and improvement of our Services. We do not intend for automated processing to make decisions producing legal or similarly significant effects about individuals solely through automated means unless permitted by applicable law and subject to appropriate safeguards. Where applicable law provides specific rights concerning automated decision-making or profiling, you may contact us using the details provided in this Privacy Policy.
9. Legal Basis for Processing
Depending on the circumstances and applicable law, WeAce may process Personal Information based on your consent, where processing is necessary to provide a Service or perform an agreement, where processing is necessary to comply with a legal obligation, or where processing is otherwise permitted by applicable law. Where we rely on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. In some circumstances, if you do not provide information that is necessary for a particular Service, we may not be able to provide that Service or certain features of it.
10. How We Share Your Information
We do not sell your Personal Information for monetary consideration. We may share Personal Information with service providers and other parties where necessary to operate our business and provide our Services. These may include technology providers, cloud infrastructure providers, payment processors, communications providers, analytics providers, customer support providers, event platforms, security providers and other vendors that support our operations.
Where your employer or organization has engaged WeAce to provide Services, we may share relevant information with that organization to the extent necessary to administer the programme, provide agreed reporting or fulfill the applicable contractual arrangement.
Where you request or authorize us to connect you with a coach, mentor, organization, third-party application or other service provider, we may share information necessary to fulfill that request.
We may also disclose information where required by law, regulation, court order, legal process or governmental authority, or where we reasonably believe disclosure is necessary to protect the rights, safety, security or property of WeAce, our users or others.
If WeAce is involved in a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, Personal Information may be transferred as part of that transaction, subject to applicable confidentiality and data protection requirements.
We may share aggregated or appropriately de-identified information that does not reasonably identify individuals for research, analytics, benchmarking, reporting, business development or other legitimate purposes.
11. Third-Party Services and Websites
Our website and Services may contain links to third-party websites, applications, tools or services. If you choose to use a third-party service, that service may independently collect and process your information under its own terms and privacy policy. WeAce is not responsible for the privacy practices of third-party services that we do not control. We encourage you to review the privacy policies of third-party services before providing them with Personal Information.
12. Marketing Communications
Where permitted by applicable law, WeAce may send you information about our products, services, events, research, leadership insights and other relevant updates. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in the relevant email or by contacting us at [email protected]. Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary for your account, programme, transaction, security, legal obligations or other Services you have requested.
13. International Data Transfers
WeAce is based in India and may use service providers and technology infrastructure located in India or other countries. As a result, your Personal Information may be processed or stored in a country other than the country in which you are located. Data protection laws may differ between countries. Where Personal Information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data protection laws and appropriate contractual, organizational or technical safeguards.
14. Data Retention
We retain Personal Information for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, maintain appropriate business and financial records, resolve disputes, enforce agreements, comply with legal obligations and protect our legitimate business interests.
The period for which information is retained may vary depending on the type of information, the purpose for which it was collected, the nature of the Service and applicable legal or contractual requirements. When Personal Information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal practices. Where WeAce processes information on behalf of an enterprise customer, retention may also be governed by the applicable agreement with that customer.
15. Data Security
We take reasonable technical, organizational and administrative measures designed to protect Personal Information against unauthorized access, alteration, disclosure, loss, misuse or destruction. Depending on the nature of the information and the Service, these measures may include access controls, authentication mechanisms, encryption, secure hosting environments, monitoring, logging, backups, vendor controls and internal security procedures.
Access to Personal Information is limited to individuals and service providers who require such access for legitimate business or service-related purposes. No method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
If you believe that your account or Personal Information has been compromised, please contact us promptly at [email protected].
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights in relation to your Personal Information. These rights may include requesting access to Personal Information held about you, requesting correction of inaccurate or incomplete information, requesting deletion of Personal Information in certain circumstances, withdrawing consent where processing is based on consent, and raising a complaint regarding our handling of your information. Depending on the applicable law, you may also have rights relating to data portability, restriction of processing, objection to certain processing or automated decision-making.
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request in order to protect your Personal Information from unauthorized access. We will respond to valid requests within the time period required by applicable law. Certain rights may be subject to legal limitations and exceptions.
Where WeAce processes Personal Information on behalf of an enterprise customer, you may in certain circumstances need to direct your request to that organization. We will reasonably assist the relevant customer in responding to such requests where required by applicable law and our contractual arrangements.
17. Deleting Your Account
If you have an individual WeAce account and wish to delete it, you may request deletion by contacting us at [email protected] or, where available, by using the account deletion functionality within the platform. We will process your request in accordance with applicable law and our data retention obligations. Deleting your account may not result in immediate deletion of all information where we are required or permitted to retain certain information for legal, regulatory, security, fraud prevention, dispute resolution or legitimate business purposes. Where your WeAce account is provided through an employer or organization, account deletion may be subject to the terms and requirements of the relevant enterprise programme.
18. Children's Privacy
Our Services are intended for adults and professionals. We do not knowingly collect Personal Information from individuals below the applicable minimum age where such collection is prohibited by law. If you believe that a child has provided Personal Information to us without appropriate authorization, please contact us at [email protected]. If we become aware that we have collected Personal Information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the information in accordance with applicable law.
19. Information Relating to Sensitive Matters
WeAce provides professional coaching, mentoring, leadership development and related organizational Services and is not a medical or healthcare provider. You should avoid providing medical records, diagnoses, treatment information or other highly sensitive personal information unless such information is specifically required for a legitimate Service and you are authorized to provide it. If you voluntarily provide sensitive information during a coaching or development interaction, we will handle it in accordance with applicable law and the confidentiality and security obligations applicable to the relevant Service.
20. Google APIs and Third-Party Integrations
Where WeAce uses information obtained through Google APIs, such information will be handled in accordance with Google's applicable API Services User Data Policy, including the Limited Use requirements where applicable. If you connect a Google account or another third-party account to a WeAce Service, information made available through that integration may be processed to provide the functionality you have requested. You should review the privacy policy and permissions provided by the relevant third-party provider before connecting an external account.
21. Service Providers and Data Processors
WeAce works with selected third-party providers that support the delivery and operation of our Services. These providers may process Personal Information on our behalf for functions such as cloud infrastructure, software services, communications, customer support, analytics, payment processing, security, event management and other operational activities. We seek to work with providers that maintain appropriate security and privacy safeguards and require them to process Personal Information only for authorized purposes and in accordance with applicable contractual obligations.
22. Corporate Transactions
If WeAce undergoes a merger, acquisition, restructuring, investment, financing, sale of assets or other corporate transaction, Personal Information may be transferred to the relevant parties as part of the transaction. Any such transfer will be handled subject to applicable confidentiality, security and data protection requirements.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes. We encourage you to review this Privacy Policy periodically to remain informed about how WeAce handles Personal Information.
24. Grievance Redressal
If you have a question, complaint, request or concern regarding our collection, use or handling of Personal Information, you may contact us using the details below. We will acknowledge and address privacy-related communications in accordance with applicable law and our internal grievance handling procedures. Where applicable law provides a right to escalate a complaint to a relevant regulatory authority or data protection body, you may exercise that right in accordance with applicable law.
25. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the handling of your Personal Information, please contact us at:
Northcap Services Private Limited
Office No. 309, Third Floor, Office Space,
MGF Metropolis Mall, MG Road,
Gurugram, Haryana, India – 122002
Email: [email protected]
Contact Number: +91-9811967450
26. Important Notice
Nothing in this Privacy Policy limits any rights you may have under applicable data protection or privacy laws. Where there is a conflict between this Privacy Policy and a specific contractual agreement governing a WeAce Service, the applicable contractual terms may govern to the extent permitted by law. This Privacy Policy is intended to provide transparent information about how WeAce handles Personal Information and should be read together with any applicable Terms of Use, Cookie Policy, agreements and notices provided in connection with our Services.